You are leaving your job, signing a new contract elsewhere, and a question arises: will your pay slips stored on My Arkevia disappear with your old badge? The short answer is no. The My Arkevia digital vault is linked to you, not your employer. Your pay slips remain accessible even after the end of your employment contract.
Digital vault linked to the employee: what this means in practice
Many employees believe that their Arkevia space is deactivated on the day of departure. This is a common misconception because it is the employer who opens the service and deposits the documents. The vault is then associated with the company.
In reality, your personal My Arkevia space remains active after the termination of the contract. The former employer loses the ability to deposit new pay slips, but the documents already present do not change. You retain your credentials, your access, and all of your archived pay slips.
If you use the My Arkevia application for pay slips, the functionality remains the same on mobile: log in with your usual credentials, and you can view and download at any time.
Decree No. 2018-853 of October 5, 2018, mandates full and free portability of data for users of a digital vault. Therefore, you can retrieve your pay slips in a usable format, at no cost, whether to store them on your computer or transfer them to another service.
Change of employer and new vault: the scenario to anticipate
Your new employer also uses Arkevia? Good news: your old pay slips and the new ones will be in the same space. The connection is made via your email address or your social security number, depending on the configuration chosen by the company.
The more delicate case is when your new employer uses a different provider (Digiposte, MyPeopleDoc, Cecurity, for example). You then end up with two distinct vaults. Arkevia does not automatically merge your documents with another platform.
You then have two options:
- Keep your My Arkevia account for the old pay slips and use the new vault for the subsequent ones, managing two spaces in parallel.
- Download all your documents from Arkevia (in PDF format), then store them locally or manually import them into your new vault if it allows.
- Request the portability of your data from Arkevia, as provided by the 2018 decree, to obtain all your files in a standard format.
No digital vault automatically transfers your pay slips to a competitor. It is up to you to take the initiative, and it is free.
Retention obligation by the former employer: an unknown safety net
Even if you can no longer log in to My Arkevia, there is still a recourse. Your former employer has a legal obligation to retain your pay slips. This obligation can extend until you are 75 years old, according to current regulations.
In practice, if the former employer changes providers or if Arkevia closes its doors one day, the company remains responsible for the availability of your documents. You can demand that they provide them to you.
This point is often overlooked. Employees think that everything relies on the technical platform. In practice, the legal responsibility lies with the employer, not the digital vault.
What to do if your former employer has disappeared?
Judicial liquidation, acquisition, merger: these situations complicate recovery. In this case, the judicial representative or the acquirer inherits the retention obligations. If no contact person is identifiable, you can contact the CNIL to assert your rights to access your personal data.
Lost credentials after a job change: how to regain access
The most common problem is not the deletion of the slips, but the forgetting of the credentials. Several months without logging in, a change of email address, and access becomes unclear.
The recovery procedure goes through the myarkevia.com site:
- On the login page, click on the password reset link.
- Enter the email address used when creating the account (often your professional or personal email depending on the configuration).
- If you no longer have access to this email address, contact Arkevia customer service with an ID to request an update of your contact details.
Remember to update your email address in Arkevia before leaving a company. If your account is linked to your professional email, you will lose access to the reset link as soon as that mailbox is deactivated.
Security and retention period of pay slips on My Arkevia
The documents stored in the Arkevia digital vault are hosted in France and encrypted. The platform complies with GDPR and the regulatory requirements imposed on digital vaults.
The retention period announced by Arkevia is particularly long: your pay slips remain available for several decades. This duration largely covers current needs (mortgage application, retirement file preparation, verification of a final account balance).
A digital pay slip stored in a compliant vault has the same legal value as a paper original. You can present it before a court, a retirement organization, or a bank without difficulty.
Should you still keep local copies?
Yes. No platform is eternal. Regularly download your pay slips in PDF format and store them on a personal medium (hard drive, USB stick, or a second cloud service). This precaution takes a few minutes and protects you against any unforeseen scenario, whether it be a change of provider on the employer’s side or a service shutdown.
The most useful reflex when changing employers remains simple: download everything, update your contact email, and never delete your account. Your pay slips on My Arkevia belong to you, and the law guarantees you access for as long as the service exists.
